Privacy Policy

Effective date: 17 July 2025

SOP-Aid.com (referred to as “the Platform,” “we,” or “us”) prioritises protecting Users’ privacy. This Privacy Policy outlines our methods for collecting, using, and protecting your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are dedicated to maintaining your privacy while ensuring the effective provision of our Statement of Purpose assistance and other types of academic guidance services. Our goal is to balance data protection with service optimisation.

1. Types of Data We Collect

We collect various types of personal data during your interactions with our Platform, including:

  • Your name and phone number
  • Documents or files you upload for Statement of Purpose assistance or other types of academic guidance services
  • Optional contact information
  • Records of your communication with our customer support team
  • Payment details, including your billing address

Our systems also automatically gather certain types of data, including:

  • Device identifiers
  • Usage metrics
  • User IP address
  • Browser information

Additionally, we track your interactions with our website, such as page visits, time spent on each page, and engagement. We also analyse traffic sources, including search engines, advertisements, and other channels.

2. Data Usage and Application

We securely handle your personal information for the following purposes:

  • Offering efficient SOP composition support and guidance
  • Providing other types of academic assistance, such as editing help and subject explanations
  • Facilitating secure payment processing through trusted third-party services
  • Enhancing our website’s functionality and user interface
  • Safeguarding against fraudulent activities and ensuring adherence to our Terms of Service
  • Providing timely assistance with your inquiries related to SOP guidance or other types of academic assistance
  • Sharing relevant promotional materials, subject to your explicit consent

We prioritise the responsible use of your data, avoiding automated decision-making or individual profiling. Our focus remains on leveraging your information to elevate your experience and uphold the quality and integrity of our services. By entrusting us with your data, you enable us to continually refine our services and deliver tailored Statement of Purpose support or academic guidance.

3. Legal Basis for Data Processing under UK GDPR

We take the protection of your personal data seriously and process it in compliance with the UK General Data Protection Regulation (GDPR). Our handling of your information is based on the following legal grounds:

  • Contract fulfilment: We process data essential to deliver our Statement of Purpose assistance and other services and meet our contractual obligations to you.
  • Legal obligations: We process data as required by UK legislation, including tax laws and other regulatory requirements.
  • Legitimate interests: We utilise data to enhance our Platform, improve user experience, and refine our services, always ensuring a balance with your privacy rights.

These foundations guarantee that we handle your personal information ethically and transparently while providing our SOP composition support services as well as other types of academic guidance.

4. Data Sharing with Third-Party Partners

We may share your data with the following trusted partners to enhance our services:

  • Our freelance Experts (under strict confidentiality agreements)
  • Secure payment processors
  • Communication platform providers
  • Website analytics companies

We never sell or rent your personal data to third parties.

5. International Data Transfers

SOP-Aid.com is committed to maintaining the highest standards of data protection and privacy for all our users. As a global service, we may process your data outside the UK. To ensure your information remains protected, we implement safeguards such as:

  • Data protection agreements approved by UK authorities
  • Partnering only with countries deemed adequate by UK data protection standards

These measures guarantee the security of your information during any cross-border transfers or processing.

6. Data Retention Policy

We maintain your information only for the period necessary to fulfil our SOP guidance and other types of academic support commitments, address disputes, enforce our agreements, and meet legal requirements. We limit the storage duration to what is essential for these purposes.

7. Your Rights as a Data Subject

As a data subject, you possess several rights under current data protection laws. These include the ability to access your personal information, rectify any errors, withdraw previously given consent, file complaints with appropriate regulatory bodies, request data erasure through the “right to be forgotten” provision, and restrict or oppose data processing activities. To exercise any of these rights, please reach out to us via [email protected].

8. Your Data Protection Rights

As a UK resident, you are entitled to specific data protection rights under the UK GDPR. These include:

  • Accessing a copy of your personal information
  • Requesting the deletion of your data
  • Withdrawing your consent at any time
  • Updating inaccurate personal information
  • Limiting how we process your data
  • Filing a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights or for any privacy-related inquiries, please contact our data protection team at [email protected].

9. Data Security Measures

The SOP-Aid team prioritises the protection of your personal data. Our robust security measures include:

  • Stringent authentication methods for admin access
  • Data access restrictions based on user roles
  • State-of-the-art encryption for data both in transit and at rest
  • Periodic security assessments and external audits

10. Contact Us

Should you have any inquiries regarding our privacy practices or this Policy, do not hesitate to contact our dedicated data protection team through [email protected].